The Oregon CIS Knowledge Base includes information about common operation problems and their solutions. Please feel free to e-mail or call CIS Delivery System staff if your questions are not answered below.
Financial Aid Sort
Problem: Clicking on "Continue", "Get My Results", or the navigation bar no longer works.
Possible cause: You are using Internet Explorer 5.x on a Macintosh.
Workaround: Use Netscape or Safari to run CIS for Internet on a Macintosh to avoid this bug of Internet Explorer.
Occupation Sort
Problem: Clicking on "Continue", "Get My Results", or the navigation bar no longer works.
Possible cause: You are using Internet Explorer 5.x on a Macintosh.
Workaround: Use Netscape or Safari to run CIS for Internet on a Macintosh to avoid this bug of Internet Explorer.
Occupational Videos
Problem: Clicking on a video speed does nothing.
Workaround: Refresh or reload the page, then click on the video speed again.
Problem: Clicking on a video speed brings up a window that does nothing or has an error message.
Possible cause: You do not have Windows Media installed, or you have an old version installed.
Solution: The videos require Window Media 7 or later. Download the latest installer from the Windows Media site.
Please note that if you are using Netscape on a Macintosh, you may need to manually copy the files "DRM Plugin" and "Windows Media Plugin" from the Windows Media Player folder to the Netscape Plug-ins folder after installing Windows Media.
Printing
Problem: Clicking on "Print" does nothing.
Possible cause: You are using an older browser, like Netscape 4.7.
Workaround: Refresh or reload the page, then click on "Print" again.
School Sort
Problem: Clicking on "Continue", "Get My Results", or the navigation bar no longer works.
Possible cause: You are using Internet Explorer 5.x on a Macintosh.
Workaround: Use Netscape or Safari to run CIS for Internet on a Macintosh to avoid this bug of Internet Explorer.